Service-Cloud-Consultant Exam Dumps | Universal Containers wants customers to have the ability to log cases with structured data and route

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Question 11

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Question 11/122

Universal Containers wants customers to have the ability to log cases with structured data and route based on Urgency and Product Line.
How should a Consultant accomplish this?

A. Standard Web-to-Case with assignment rules

B. Lightning Email with web routing prioritization

C. Omni-Channel with prioritized queues

D. Standard Email-to-Case with assignment rules

Correct Answer: D

Recent Comments (The most recent comments are at the top.)

MANMINDER SINGH THAKUR - Sep 29, 2022

Answer is A, Web-to-Case.
The request is to update the answer

vanessa - Apr 28, 2022

The right answer is A: Web-to-case

Vincenzo - Nov 27, 2021

Ans: A of course!!!!!

David Jurado - Sep 16, 2021

Ans: A
Web-to-Case uses a customizable "structured" form data. Assignment rules can do the requested routing.

Lippe - Apr 30, 2021

Asn: C

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