Service-Cloud-Consultant Exam Dumps | Universal Container's customers like speaking to a live support agent on complex product issues. This

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Salesforce.Service-Cloud-Consultant.v2020-11-27.q122
Question 54

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Question 54/122

Universal Container's customers like speaking to a live support agent on complex product issues. This causes a heavy amount of phone calls and customers complain about the hold time.
What functionality should the consultant recommend implementing to resolve this issue?

A. Open CT1

B. Embedded Chat Window

C. Social Customer Service

D. Contact Requests

Correct Answer: B

Recent Comments (The most recent comments are at the top.)

David Jurado - Sep 19, 2021

B The answer is correct

"A" can't be because phone calls is what they're trying to avoid.
"D" can't be because the customer needs live agents and a Contact request is like a "deferred agent".

Navneet - Jun 25, 2021

D : https://help.salesforce.com/articleView?id=sf.contact_request.htm&type=5

Aj Styles - May 04, 2021

A

https://help.salesforce.com/articleView?id=contact_request_considerations.htm&type=5

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