Service-Cloud-Consultant Exam Dumps | Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements

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Question 6

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Question 6/122

Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search. Which solution should a consultant recommend to meet this requirement?

A. Create a single data category group for each division and provide access using the role hierarchy.

B. Create a sharing rule for each division to provide access using the role hierarchy.

C. Create a sharing rule for each division to provide access based on criteria of the article.

D. Create separate data category groups for each division and assign the category to a division profile.

Correct Answer: A

Recent Comments (The most recent comments are at the top.)

sarwar baig - Jan 01, 2022

I disagree with SS because there can be a max of 5 category groups, with 3 active at a time.
So D becomes invalid here. https://help.salesforce.com/s/articleView?id=sf.category_whatis.htm&type=5 https://help.salesforce.com/s/articleView?id=000338590&type=1
It could be A or C.

SS - Jul 13, 2021

I would choose D

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