Service-Cloud-Consultant Exam Dumps | Universal containers is migrating from classic knowledge to lightning knowledge using the lightning knowledge

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Question 53

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Question 53/122

Universal containers is migrating from classic knowledge to lightning knowledge using the lightning knowledge migration tool and noticed that none of the article file attachments were migrated.
How can a consultant migrate the file attachments?

A. Use the lightning knowledge migration tool and choose "include files".

B. Upload the files as documents, then relate them to the migrated articles.

C. Use the files related list on each article to add files to your articles.

D. Post the files to the chatter feed on each article.

Correct Answer: C

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Sky - Jan 20, 2024

The Knowledge Importer is a tool that allows you to import articles from CSV files into Lightning Knowledge. However, it does not support importing file attachments from external knowledge bases. To migrate the file attachments, you need to use the Files Related List on each article to add files to your articles manually. You can upload files from your computer or select files from Salesforce or an external source such as Google Drive or Box.
Verified References: [Import Articles into Lightning Knowledge] and [Add Files to Articles]

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