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Cloud Kicks has recently hired a new inside sales team. Management wants to ensure that steps in the sales process are clear and adhered to by the team. Each step must have clear guidelines, support materials, and coaching tips. What should the consultant recommend to support the new sales team and management?
Correct Answer: C
To guide the new sales team through the sales process, creating a Path on the Opportunity object is the best recommendation. Here's why: * Guidance for Each Stage: Salesforce Path allows for visualizing each stage of the sales process and provides customizable guidance, including key fields, support materials, and tips directly on the Opportunity record. * Enhanced User Experience: Path provides sales reps with specific coaching tips and resources tailored to each stage of the process, promoting adherence to the process and improving onboarding for new team members. * Salesforce Best Practices: Salesforce advocates using Path to reinforce process steps, making it ideal for organizations seeking to standardize and enforce process adherence. * References: More information can be found in Salesforce documentation on Path and Workspaces, which outlines the benefits of using Path for process guidance. In summary, creating a Path on the Opportunity object (Option C) provides Cloud Kicks with a structured way to guide the new sales team through each step of the sales process.