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Question 4/108
KiA B2C Enterprise Customer has the following use case that involves processing payment from an external payment gateway service in Salesforce.
1. Customer requests Customer Service Representative (CSR) for a Service upgrade.
2. Customer provides credit card details to CSR for payment.
3. CSR submits payment information in Salesforce, and processed in a
4. CSR receives confirmation of payment.
5. CSR upgrades service for customer and confirms Customer.
external payment gateway.
This use case requires the CSR to obtain confirmation of payment before upgrading the service.
The integration with Payment gateway needs to be reliable and monitored for audit purposes.
The payment gateway service is an external RESTful service that the B2C Enterprise Customer has subscribed for.
What should an Integration Architect recommend for this integration?
1. Customer requests Customer Service Representative (CSR) for a Service upgrade.
2. Customer provides credit card details to CSR for payment.
3. CSR submits payment information in Salesforce, and processed in a
4. CSR receives confirmation of payment.
5. CSR upgrades service for customer and confirms Customer.
external payment gateway.
This use case requires the CSR to obtain confirmation of payment before upgrading the service.
The integration with Payment gateway needs to be reliable and monitored for audit purposes.
The payment gateway service is an external RESTful service that the B2C Enterprise Customer has subscribed for.
What should an Integration Architect recommend for this integration?
Recent Comments (The most recent comments are at the top.)
update: C is correct.
OpenAPI is used in RESTful interface.
C is not correct because External Services can only be used when external system support OpenAPI 2.0 (not mentioned in the question)
A & D are correct but A is better for audit & log.
C. Use External Services feature to integrate gateway to Salesforce ensuring real-time updates for the CSR and support post payment processes.
This option is the most appropriate for this use case because it allows for real-time updates for the CSR and supports post payment processes. The External Services feature in Salesforce provides a secure and scalable way to integrate with external systems, which is important for a payment gateway service. Additionally, using this feature allows for error handling and logging for audit purposes, which meets the requirements for this use case.