Integration-Architecture-Designer Exam Dumps | A call center manager uses a custom dashboard to track Case related metrics. The manager wants a component

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Question 14/108

A call center manager uses a custom dashboard to track Case related metrics. The manager wants a component to display the number of closed Cases in real time.
What type of event should be used to meet this requirement?

A. Push Topic Event

B. Change Data Capture Event

C. Platform Event

D. Generic Event

Recent Comments (The most recent comments are at the top.)

Sky - Jun 15, 2025

B

latest CDC is cool does the job

Dugz - Oct 02, 2023

Salesforce no longer recommends using push topic event as it is legacy and recommends to use change data capture event. So by that the answer probably should be B.

Krorian - Sep 20, 2023

The A is correct

https://developer.salesforce.com/docs/atlas.en-us.api_streaming.meta/api_streaming/pushtopic_events_intro.htm

dd - Feb 11, 2023

Answer is C

Platform Event is the most suitable type of event for the requirement to display the number of closed cases in real time because it provides real-time notifications to all listeners in Salesforce whenever a new case is closed.

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Push Topic Event is used to receive real-time notifications when data changes in specific records or fields of an object, but it only works with records that have changed, not with newly created records.

Change Data Capture Event is used to capture changes in data and deliver them to an external system for processing, but it doesn't provide real-time notifications within Salesforce.

A Generic Event is a custom event that you can use in Apex triggers to communicate between triggers and classes, but it doesn't provide real-time notifications in a dashboard.

Question 14/108

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