Certified-Business-Analyst Exam Dumps | Universal Containers is merging with another company that uses a different CRM. During requirements workshops,

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Question 10/133

Universal Containers is merging with another company that uses a different CRM. During requirements workshops, the incoming support team has been proactively sharing ideas, but the incoming sales team has been less engaged.
What should the BA do to ensure they are able to gather the necessary requirements?

A. Put extra effort into following up with the sales team ... requirements.

B. Shift focus to the support team since they are proactively providing requirements.

C. Continue the requirements workshops and hope the salesforce become more responsive.

Correct Answer: A

Proactively engaging the sales team is crucial for gathering a comprehensive set of requirements:
* Ensuring Inclusivity: All functional teams must provide input for a successful CRM merger.
Salesforce encourages proactive engagement with less responsive stakeholders to ensure all perspectives are considered.
* Addressing Resistance: Direct follow-ups allow the BA to uncover reasons for disengagement and address them effectively.
* Balanced Requirements Gathering: This approach prevents an imbalance in requirements that may lead to solutions favoring one team over another.

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