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A Cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have indicated they access existing systems with only a username and password. How should the BA resolve the issue?
Correct Answer: B
When resolving conflicting user practices, consulting the security team ensures compliance with organizational and regulatory standards: * Policy Confirmation: Salesforce emphasizes the importance of aligning system configurations, such as multi-factor authentication (MFA), with the company's security policies. * Consistency and Compliance: By confirming with the security team, the BA ensures the Salesforce implementation adheres to company-wide requirements and prevents unauthorized access or deviations from compliance mandates like GDPR or HIPAA. * Best Practices: Relying on established company policies avoids arbitrary decisions and ensures uniformity across user authentication processes.