Certified-Business-Analyst Exam Dumps | After the completion of the most recent sprint at Cloud Kicks (CK), the business analyst (BA) provided

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Question 100/133

After the completion of the most recent sprint at Cloud Kicks (CK), the business analyst (BA) provided a demo of three user stories for the customer support solution to a senior executive. During the demo, the BA showcased the following Salesforce functionalities:
1. Searching for an account
2. Creating a new case
3. Closing a case
After the demo, the BA received poor feedback stating that the executive was unsure about the definition of a
"case."
What should the BA do differently in the next demo?

A. Confirm each user story includes a clear who, what, and why.

B. Update the environment to use language specific to CK.

C. Explain that the term is a Salesforce industry standard.

Correct Answer: A

User stories should follow the "Who, What, Why" format to ensure clarity and relevance:
* Avoiding Ambiguity: The feedback about the unclear definition of "case" highlights a lack of context in the user story. Following the "Who, What, Why" format ensures that stories are understandable to all stakeholders.
* Best Practices: Salesforce recommends well-structured user stories to communicate functionality clearly during demos and workshops.
* Stakeholder Alignment: Including the "why" links functionality to business value, helping stakeholders understand the purpose of features showcased.

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