Certified-Business-Analyst Exam Dumps | The business analyst (BA) working with the contract renewal team at Cloud kicks has mapped out is current

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Question 108

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Question 108/141

The business analyst (BA) working with the contract renewal team at Cloud kicks has mapped out is current renewal process, the BA has noted where representatives are inputting contract information from PDF document which is introducing errors an inaccurate date into Salesforce.
Which type of inefficiency is happening during this step in the process?

A. Avoidance

B. Manual effort

C. Duplication

Correct Answer: B

The type of inefficiency that is happening during this step in the process is manual effort. Manual effort is a type of inefficiency that occurs when a task or activity requires human intervention or input that could be automated or eliminated. Manual effort can lead to errors, delays, inconsistencies, or redundancies in the process. In this case, the representatives are inputting contract information from PDF documents into Salesforce manually, which introduces errors and inaccurate data into Salesforce. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-process-mapping/identify-inefficienc

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