<< Prev Question Next Question >>

Question 110/141

The business analyst (BA) at Cloud Kicks has been interviewing customer service team members who use Service Cloud to understand the steps they take to complete their daily work. The BA is working on a solution to improve their productivity by identifying each step and documenting its purpose.
Which type of requirement documentation is the BA using in this scenario?

LEAVE A REPLY

Your email address will not be published. Required fields are marked *

Question List (141q)
Question 1: The sales teams at Universal Containers (UC) want to add a c...
Question 2: Universal Containers in rolling out Sales Cloud for the cont...
Question 3: During a project kick off for a multi-year transformational ...
Question 4: The business analyst (BA) at Northern Trail Outfitters needs...
Question 5: As part of the digital transformation at Cloud Kicks, compan...
Question 6: A business analyst is using storytelling to communicate the ...
Question 7: The business analyst (BA) at Universal Containers (UC) wants...
Question 8: Cloud Kicks (CK) plans to establish a Center of Excellence (...
Question 9: The project team is building a Sales Cloud implementation. T...
Question 10: Northern Trail Outfitters is starting a project to implement...
Question 11: Northern Trail Outfitters (NTO) wants to leverage the power ...
Question 12: Sales managers at Northern Trail Outfitters (NTO) have recei...
Question 13: Of the following Locale Settings, select which one CANNOT be...
1 commentQuestion 14: A business analyst has been asked to evaluate all of the rep...
Question 15: The VP of customer success at Northern Trail Outfitters want...
Question 16: The Sen/ice Center at Universal Containers (UC) uses Service...
Question 17: Northern Tail Outfitters has fixed a business analyst (BA to...
Question 18: Cloud Kicks has an existing implementation of Salesforce. A ...
Question 19: A group of business analysts (BA) at Universal Containers ha...
Question 20: After the first round of user acceptance testing for a Sales...
Question 21: The sales team recently received training on a new sales met...
Question 22: The VP of sales at Cloud Kicks wants to streamline the lead ...
1 commentQuestion 23: The business analyst (BA) at Universal Containers is prepari...
Question 24: A business analyst (BA) is working with the support team at ...
Question 25: The business analyst (BA) at Northern Trail Outfitters is wr...
Question 26: Cloud Kicks has completed the user acceptance testing (UAT) ...
Question 27: Universal Containers is transitioning to Slack as its intern...
Question 28: A business analyst is working with a new customer on a Sales...
Question 29: The Cloud Kicks business analyst (BA) is frustrated because ...
Question 30: A business analysis (BA) is creating a business flowchart to...
Question 31: The finance team is rolling out a new sales process in Sales...
Question 32: During a discovery session with several stakeholders from un...
Question 33: Management at Cloud Kicks has asked a business analyst (BA) ...
Question 34: The business analyst (BA) on the Salesforce development team...
Question 35: After completing requirements gathering session for a Sales ...
Question 36: After stakeholders formally signed off on requirements, the ...
Question 37: A business analyst (BA) discovers that universal Containers ...
Question 38: The business analyst (BA) at Cloud Kicks is managing a proje...
Question 39: Cloud Kicks (CK) wants to redefine its lead-to-customer busi...
Question 40: Support managers at Cloud Kicks have received urgent feedbac...
Question 41: A business analyst (BA) at Cloud Kicks is preparing for a us...
Question 42: The business analyst (BA) at Cloud Kicks (CK) is writing use...
Question 43: Cloud Kicks has invited stakeholders from multiple departmen...
Question 44: The business analyst (BA) implementing Salesforce at Cloud K...
Question 45: The business analyst (BA) at Northern Trail Outfitters is he...
Question 46: Cloud Kicks (CK) has expressed concerns about the distributi...
1 commentQuestion 47: The project team at Universal Containers has started to revi...
Question 48: Cloud Kicks has decided to implement a case management proce...
Question 49: Universal Containers (UC) stores information about its conta...
Question 50: What is the storage of the Developer Pro Sandbox?...
Question 51: The product owner at Cloud Kicks wants to know which user st...
Question 52: The leadership team at Universal Containers (UC) is focused ...
Question 53: The delivery team at Cloud Kicks has Just conducted a succes...
Question 54: One retail location of Cloud Kicks has been getting complain...
2 commentQuestion 55: Universal Containers is in the discovery phase of a new Serv...
Question 56: Northern Trail Outfitters (NTO) is undergoing a Salesforce i...
1 commentQuestion 57: A business analyst (BA) at Northern Trail Outfitters has bee...
Question 58: The business analyst at Cloud Kicks is beginning to write us...
Question 59: Universal Containers is developing a new recurring app utili...
Question 60: The user acceptance testing (UAT) of a solution has passed. ...
Question 61: Northern Trail Outfitters (NTO) has moved its inventory syst...
1 commentQuestion 62: Northern Trail Outfitters is implementing Marketing Cloud. S...
Question 63: Which step should a business analyst take to establish credi...
Question 64: The business analyst (BA) at Universal Containers needs to g...
Question 65: Cloud Kicks (CK) wants to enhance the user experience for cu...
Question 66: A business analyst (BA) working on a Service Cloud implement...
Question 67: Universal Containers uses Kanban to complete its Salesforce ...
Question 68: Northern Trail Outfitters has a large Salesforce org with sa...
2 commentQuestion 69: A business analyst has been tasked with leading prototype ef...
1 commentQuestion 70: At the start of a new Agile development project, the Univers...
Question 71: The data science team at Universal Containers (UC) has been ...
Question 72: A business analyst (BA) is compiling a list of subject matte...
Question 73: A project is in the user acceptance testing phase of a Sales...
Question 74: As a part of discovery, the business analyst (BA) at Univers...
Question 75: The sales team at Cloud Kicks is rolling out a new sales met...
Question 76: An external business analyst (BA) has been brought in to wor...
Question 77: The sales team is learning a new sales methodology. Manageme...
Question 78: The project manager for Universal Container tells the busine...
Question 79: Sales leadership at 230Cloud Kicks (CK) is concerned about t...
Question 80: From where can an Admin unlock a user?...
Question 81: What is used to declaratively move metadata from one environ...
Question 82: At Cloud Kicks (CK), the marketing director's management sty...
Question 83: During a sprint grooming session for the Sales Cloud impleme...
Question 84: Universal Containers has asked a business analyst (BA) to cr...
Question 85: Which permission is required to create, delete, refresh or a...
1 commentQuestion 86: The business analyst at Universal Containers is writing user...
Question 87: The product development team at Northern Trail Outfitters is...
Question 88: Which Salesforce standard license can be given to someone wh...
Question 89: Cloud Kicks wants to assess the efficiency of its Sales Clou...
Question 90: The business analyst (BA) at Northern Trail Outfitters recen...
1 commentQuestion 91: Over the past month, a business analyst (BA) has worked with...
Question 92: Universal Container wants to build a Salesforce application ...
Question 93: Northern Trail Outfitters (NTO) is a rapidly growing company...
Question 94: A business analyst JBA) for Northern Trail Outfitters (NTO) ...
Question 95: The business analyst at Universal Containers is helping the ...
Question 96: The Business analyst (BA) at Universal Container wants to im...
Question 97: The business analyst (BA) at Northern Trail Outfitters is ge...
Question 98: Northern Trail Outfitters is getting ready to enter the user...
Question 99: A business analyst at Universal Containers is converting a r...
Question 100: A Salesforce business analyst (BA) has recently joined a new...
Question 101: Northern Trail Outfitters is undergoing a service Cloud impl...
Question 102: Surveys indicate that visitors to the Cloud Kicks' Experienc...
Question 103: New interns at Universal Containers have been tasked with fo...
Question 104: Northern Trail Outfitters (NTO) wants to discuss an enhancem...
Question 105: While working on a new Sales Cloud feature request for the s...
Question 106: The business analyst (BA) at Universal Containers is meeting...
Question 107: A business analyst (BA) is working on a request from a sales...
Question 108: The business analyst (BA) working with the contract renewal ...
Question 109: Cloud Kicks wants managers to be able to approve time-off re...
Question 110: The business analyst (BA) at Cloud Kicks has been interviewi...
Question 111: The sales team at Universal Containers has concerns that the...
Question 112: Cloud Kicks is preparing for User Acceptance testing (UAT) r...
Question 113: The lead business analyst (BA) at Cloud Kicks is putting tog...
Question 114: A business analyst (BA) at Northern Trail Outfitters is assi...
Question 115: The Salesforce information technology (IT) team has built a ...
Question 116: Which of the following User Management terms is best describ...
Question 117: Universal Containers has asked a business analyst (BA) to as...
1 commentQuestion 118: Which users will be able to reset a Single Sign-On User Pass...
1 commentQuestion 119: Business analyst (BA) at Universal Containers looks at the u...
Question 120: Which method should a business analyst use to show current s...
1 commentQuestion 121: Universal Containers has planned an initiative to assess its...
Question 122: The business analyst (BA) is preparing for user acceptance t...
Question 123: Universal Containers wants the ability to fill out a survey ...
Question 124: What are the business analyst's responsibilities during the ...
Question 125: Cloud Kicks will launch a new customer experience portal. Du...
Question 126: The service Center at Universal Containers is deploying a ne...
Question 127: A business analyst (BA) at Northeren Trail Outfitters has be...
Question 128: The sales team at Universal Containers (UC) has been using m...
Question 129: Cloud Kicks (CK) wants to Improve the current business proce...
Question 130: Cloud Kicks is implementing cases to handle its growing volu...
Question 131: Universal Container (CU) has brought in a business analyst t...
1 commentQuestion 132: A cloud Kicks business analyst (BA) is conducting user inter...
Question 133: The business analyst (BA) at Cloud Kicks is having a hard ti...
Question 134: The business analyst (BA) at Universal Containers has been c...
Question 135: Over the past month, a business analyst (BA) has worked with...
Question 136: The business analyst (BA) at universal Containers is groomin...
Question 137: The VP of sales at Clod Kicks wants to streamline the lead q...
Question 138: A sales manager at Universal Containers (UC) customized all ...
Question 139: The business analysis (BA) at Northern Trail Outfitters is a...
Question 140: The business analyst (BA) at Cloud Kicks is working on impro...
Question 141: An executive at Cloud Kicks has tasked the internal Salesfor...