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Question 65/80

Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search. Which solution should a consultant recommend to meet this requirement?

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Question List (80q)
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Question 2: The Universal Containers contact center offers support throu...
1 commentQuestion 3: What arc three necessary steps to test that the Omm-Channel ...
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Question 12: What should a consultant recommend service agents use?...
1 commentQuestion 13: Which two capabilities of Lightning Knowledge ensure accurat...
Question 14: Universal Containers is preparing to implement Service Cloud...
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1 commentQuestion 16: A Service Manager has just configured Chat at a company site...
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Question 18: Universal Container's agent's need to be more productive whe...
1 commentQuestion 19: Cloud Kicks wants to easily tum social network posts into ca...
Question 20: what should a consultant recommend to ensure chat request co...
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Question 22: Universal Containers has an active presence on Twitter and F...
Question 23: When Service Reps view a Case, they often need to see the Ca...
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Question 25: Universal Containers support management team has noticed an ...
Question 26: Cloud Kicks is preparing to deploy Omni-Channel Resolutin to...
Question 27: Universal conatiners has determined that case list views are...
Question 28: The contact center at Universal Containers offers support th...
Question 29: Cloud kicks needs a way for external customers to easily cre...
Question 30: How can a Contact Center Manager see which Service Represent...
Question 31: universal containers is implementing a customer community us...
Question 32: Universal Containers is launching a full line of new product...
Question 33: Cloud Kicks has millions of customers. Only a small percenta...
Question 34: Universal Containers has completed development and testing o...
1 commentQuestion 35: DreamMouse Realty would like to provide a user-friendly way ...
Question 36: The VP of Service at Universal Containers wants to make it e...
Question 37: Cloud Kicks pride support to customers across the workd and ...
Question 38: Universal Containers has implemented KCS. Specific article t...
Question 39: Universal Containers wants to reduce the clicks a Customer S...
1 commentQuestion 40: Ursa Major Solar sends service technicals to customer locati...
Question 41: Cloud Kicks provides support to customers through voice, web...
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Question 43: A recent work task entiys sVa service center rtviaUd that se...
Question 44: Universal Containers email policy requires that all email tr...
Question 45: A business to consumer (B2C) company wants to decrease servi...
Question 46: Which search mechanism should be used to find case comments ...
1 commentQuestion 47: Universal Containers provides Customer Support for two separ...
Question 48: Universal Containers wants to notify Support Managers when a...
Question 49: Sen. tee Agents report that there ere so many buttons ana co...
Question 50: Agents at universal containers are required to update the ca...
Question 51: A business to consumer (B2C) company wants to decrease servi...
1 commentQuestion 52: Cloud Kicks supports customers through chat. Service agents ...
Question 53: Cloud Kicks (CK) provides support through Web-to-Case. As pa...
Question 54: Universal Containers recently deployed a Salesforce Knowledg...
Question 55: UCs is implementing Salesforce Knowledge at its contact cent...
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Question 57: A contact center manager wants to measure improvements to op...
Question 58: Universal Containers wants to implement a customer service c...
1 commentQuestion 59: Universal Containers has tested skills-based routing in a sa...
Question 60: Cloud Kicks (CK) is a global company with multiple product l...
Question 61: A Contact Center Manager is implementing a new customer care...
1 commentQuestion 62: Universal Containers plans to migrate its existing knowledge...
Question 63: Universal Containers (UC) wants to schedule for repair servi...
Question 64: Universal Containers (UC) hired in an expansion of the conta...
Question 65: Universal Containers has four internal divisions that use Sa...
Question 66: Cloud Kicks (CK) provides support 24 hours a day, 7 days a w...
Question 67: Universal Containers is changing their case management syste...
Question 68: Ursa Major Solar (UMS) provides customers with remote monito...
Question 69: A client's Support Call Center has seen an increase in call ...
Question 70: Universal Containers requires a scheduling solution that wil...
Question 71: As part of a service improvement project, Cloud Kicks (CK) h...
Question 72: what approach should a consultant use to ensure that knowled...
1 commentQuestion 73: Universal Containers is considering a Knowledge-Centered Sup...
Question 74: A recent review of customer satisfaction surveys revealed th...
Question 75: As part of a new Salesforce Knowledge implementation, Univer...
Question 76: Universal Containers wants to reduce the amount of Sim suppo...
Question 77: Universal Containers wants to notify Support Managers when a...
Question 78: The support team at Cloud Kicks would like would like to imp...
Question 79: Which Search mechanism should be used to find Case Comments ...
Question 80: A Service Representative transfers a Live Agent Chat to anot...