CRT-261 Exam Dumps | A recent work task entiys sVa service center rtviaUd that service agents perform the same steps when

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Question 43/80

A recent work task entiys sVa service center rtviaUd that service agents perform the same steps when closing a case and sending a survey through email. These steps take around l minute per case. With minions of cases closed each year, it is important to improve the efficiency of this operation.
What are two recommended Service Ctoud features that work togethe' to improve the process' Choose 2 answers

A. Global Quick Action

B. Email Temp ates

C. Macros

D. Quick Text

Correct Answer: B,D

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