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Question 19/80
Cloud Kicks wants to easily tum social network posts into cases to respond to customer complaints. Support agents will need to respond to posts on Facebook, twitter, and instagram.
What is the recommended license to meet the requirement?
What is the recommended license to meet the requirement?
Correct Answer: D
- Question List (80q)
- Question 1: Cloud Kicks (CK) has service agents based in North America a...
- Question 2: The Universal Containers contact center offers support throu...
- 1 commentQuestion 3: What arc three necessary steps to test that the Omm-Channel ...
- Question 4: Service Representatives are complaining that their Lightning...
- Question 5: to help service agents more accurately respond to cases univ...
- Question 6: Universal Containers' support management team has noticed an...
- Question 7: Universal Container wants to let its customers intercat real...
- Question 8: Cloud Kicks (CK) provides varying levels of support based on...
- Question 9: Service agents at Cloud Kicks report spending a lot of time ...
- Question 10: Universal Containers is planning to provide different levels...
- Question 11: Universal Containers 'IT policy prevents third-party softwar...
- Question 12: What should a consultant recommend service agents use?...
- 1 commentQuestion 13: Which two capabilities of Lightning Knowledge ensure accurat...
- Question 14: Universal Containers is preparing to implement Service Cloud...
- Question 15: Universal Containers wants to help customers resolve issues ...
- 1 commentQuestion 16: A Service Manager has just configured Chat at a company site...
- Question 17: A consultant has been hired to integrate a client's phone sy...
- Question 18: Universal Container's agent's need to be more productive whe...
- 1 commentQuestion 19: Cloud Kicks wants to easily tum social network posts into ca...
- Question 20: what should a consultant recommend to ensure chat request co...
- Question 21: universal containers wants to schedule technicians for repai...
- Question 22: Universal Containers has an active presence on Twitter and F...
- Question 23: When Service Reps view a Case, they often need to see the Ca...
- Question 24: What are three considerations when adding a report chart to ...
- Question 25: Universal Containers support management team has noticed an ...
- Question 26: Cloud Kicks is preparing to deploy Omni-Channel Resolutin to...
- Question 27: Universal conatiners has determined that case list views are...
- Question 28: The contact center at Universal Containers offers support th...
- Question 29: Cloud kicks needs a way for external customers to easily cre...
- Question 30: How can a Contact Center Manager see which Service Represent...
- Question 31: universal containers is implementing a customer community us...
- Question 32: Universal Containers is launching a full line of new product...
- Question 33: Cloud Kicks has millions of customers. Only a small percenta...
- Question 34: Universal Containers has completed development and testing o...
- 1 commentQuestion 35: DreamMouse Realty would like to provide a user-friendly way ...
- Question 36: The VP of Service at Universal Containers wants to make it e...
- Question 37: Cloud Kicks pride support to customers across the workd and ...
- Question 38: Universal Containers has implemented KCS. Specific article t...
- Question 39: Universal Containers wants to reduce the clicks a Customer S...
- 1 commentQuestion 40: Ursa Major Solar sends service technicals to customer locati...
- Question 41: Cloud Kicks provides support to customers through voice, web...
- Question 42: Cloud Kicks (CK) wants to correlate its Customer Satisfactio...
- Question 43: A recent work task entiys sVa service center rtviaUd that se...
- Question 44: Universal Containers email policy requires that all email tr...
- Question 45: A business to consumer (B2C) company wants to decrease servi...
- Question 46: Which search mechanism should be used to find case comments ...
- 1 commentQuestion 47: Universal Containers provides Customer Support for two separ...
- Question 48: Universal Containers wants to notify Support Managers when a...
- Question 49: Sen. tee Agents report that there ere so many buttons ana co...
- Question 50: Agents at universal containers are required to update the ca...
- Question 51: A business to consumer (B2C) company wants to decrease servi...
- 1 commentQuestion 52: Cloud Kicks supports customers through chat. Service agents ...
- Question 53: Cloud Kicks (CK) provides support through Web-to-Case. As pa...
- Question 54: Universal Containers recently deployed a Salesforce Knowledg...
- Question 55: UCs is implementing Salesforce Knowledge at its contact cent...
- Question 56: The Support Manager at Universal Containers is getting inacc...
- Question 57: A contact center manager wants to measure improvements to op...
- Question 58: Universal Containers wants to implement a customer service c...
- 1 commentQuestion 59: Universal Containers has tested skills-based routing in a sa...
- Question 60: Cloud Kicks (CK) is a global company with multiple product l...
- Question 61: A Contact Center Manager is implementing a new customer care...
- 1 commentQuestion 62: Universal Containers plans to migrate its existing knowledge...
- Question 63: Universal Containers (UC) wants to schedule for repair servi...
- Question 64: Universal Containers (UC) hired in an expansion of the conta...
- Question 65: Universal Containers has four internal divisions that use Sa...
- Question 66: Cloud Kicks (CK) provides support 24 hours a day, 7 days a w...
- Question 67: Universal Containers is changing their case management syste...
- Question 68: Ursa Major Solar (UMS) provides customers with remote monito...
- Question 69: A client's Support Call Center has seen an increase in call ...
- Question 70: Universal Containers requires a scheduling solution that wil...
- Question 71: As part of a service improvement project, Cloud Kicks (CK) h...
- Question 72: what approach should a consultant use to ensure that knowled...
- 1 commentQuestion 73: Universal Containers is considering a Knowledge-Centered Sup...
- Question 74: A recent review of customer satisfaction surveys revealed th...
- Question 75: As part of a new Salesforce Knowledge implementation, Univer...
- Question 76: Universal Containers wants to reduce the amount of Sim suppo...
- Question 77: Universal Containers wants to notify Support Managers when a...
- Question 78: The support team at Cloud Kicks would like would like to imp...
- Question 79: Which Search mechanism should be used to find Case Comments ...
- Question 80: A Service Representative transfers a Live Agent Chat to anot...
Recent Comments (The most recent comments are at the top.)
Correct Answer B:
Social Service Pro add-on is the recommended license to meet the requirement, because it allows CK to turn social network posts into cases and respond to customer complaints on Facebook, Twitter, and Instagram. Social Service Pro add-on is an extension of Social Customer Service that enables CK to monitor multiple social accounts, filter posts by keywords or sentiment, and automate case creation and assignment.