CRT-261 Exam Dumps | Cloud Kicks (CK) has service agents based in North America and Europe respond to new leads created in

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Salesforce.CRT-261.v2023-09-20.q80
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Cloud Kicks (CK) has service agents based in North America and Europe respond to new leads created in Salesforce. The lead record includes the language spoken: English, French, or 5panish.
In CK's industry, the time to contact after a lead expresses interest is a critical success factor. Most service agents speak a single language and a few are multilingual.
What is the recommended feature to meet the requirements?

A. Queue-Based Routing

B. Skills-Based Routing

C. Lightning Flow for Service

D. Lead Assignment Rules

Correct Answer: B

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