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A consultant is preparing to release an updated version of a sales process they have been working on for an existing Sales Cloud client. Which action should the consultant take first to ensure a smooth rollout for the sales team?
Correct Answer: C
To ensure a smooth rollout of an updated sales process, Salesforce best practices recommend a structured approach that includes planning, awareness, training, and continuous measurement. This option emphasizes a comprehensive strategy that covers all aspects necessary for successful change management. Starting with a detailed implementation plan, followed by creating awareness, designing relevant training and coaching programs, updating workflows, and establishing metrics for success, this approach addresses the holistic needs of the sales team. It helps in minimizing resistance to change and ensures the new process is effectively adopted. More details can be found in Salesforce's Change Management Documentation for implementation best practices.