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In the scenario described, where Product A is marked as "Include in Percent of Total" with no specific Subscription Pricing set, and Product B has Subscription Pricing set to "Percent of Total", and upon renewal, Product A shows a Net Total of zero, let's analyze the provided options to determine why this is the case:
A. The Asset Conversion behavior on the Product must be set to Allow Renewals.
Asset Conversion settings determine whether a product can be renewed or not. However, since Product A is appearing in the renewal quote, it implies that it is eligible for renewal. The Asset Conversion setting is unlikely to be the cause of a zero net total for Product A.
B. Include Net-New Products in Maintenance must be flagged in CPQ Package settings.
The "Include Net-New Products in Maintenance" setting in CPQ Package settings impacts how new products added after the initial contract are treated during renewals and amendments. This setting doesn’t directly relate to why an existing product (Product A) is showing a zero net total upon renewal.
C. Renewal Pricing Method was set to Subscriptions Only at the Account Level.
If the Renewal Pricing Method is set to "Subscriptions Only" at the Account Level, this could impact how products are priced upon renewal. However, this would typically affect all products, not just Product A specifically. Also, this setting is more relevant to the treatment of subscription versus non-subscription products and not necessarily related to the "Percent of Total" pricing method.
D. Product A is an Asset that the Customer already owns, and will not be priced again.
If Product A is considered an asset that the customer already owns, it might not be repriced upon renewal, especially if it’s not a subscription-based product. This scenario could result in Product A appearing with a zero net total on the renewal quote, particularly if it's included in the percent of total calculations but does not have its own subscription pricing.
Considerin...
I chose D as well, thinking that A is not a net new product, it was purchased prior year. Help text on Include Net New products in maintenance on package setting states "when checked, net new products ADDED to a renewal or amendment will be included when calculating the price of any percent of total subscriptions being renewed or amended." Can anyone explain the rationale here?
anyone please provide explanation , i think D is correct .