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Question 29/72

Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned Cases that have been open for more than two hours to an urgent Case queue and alert the support manager.
Which feature should an administrator configure to meet this requirement?

Recent Comments (The most recent comments are at the top.)

Pravs - Oct 29, 2022

Correct answer is D since in Assignment rule you cant check how many or hour it is open. Only in Escalation rules it is possible

martha - Oct 14, 2022

we can use escalation rules for unassigned cases by using the option in the "Specify how escalation times are set" section to "When case is created".
so, case escalation rules is the correct answer.

vancho - Sep 21, 2022

me and my friends had a debate about this one , the answer is right .
why you ask?
when you read the question most miss the little detail that is mentioned , the cases are unassigned so the cant be reassigned using escalation rules .
so this is why the answer is right

Ali - Apr 30, 2022

Cevap D -
Ali abinizden bi kiyak :)) E-mail alerts are optional at Escalation Rules... Londradan selamlar yigenlerim :D

Caroline - Apr 28, 2022

Agree, D is correct

Chris - Feb 22, 2022

The answer is wrong, it should be D

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