Name: Salesforce.ADM-201.v2022-02-01.q72 Question 42
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Question 42

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Question 42/72

Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.
which Solution Should be administrator suggest to meet this requirement?

A. Prebuilt Auto-Responses.

B. Prebuilt Email Templates.

C. Prebuilt Flow Templates.

D. Prebuilt Quick Texts

Correct Answer: A

Recent Comments (The most recent comments are at the top.)

Mila - Jun 12, 2025

The correct answer is B. Prebuilt Email Templates. Email templates are the only solution that ensures consistent, searchable, categorized email responses for Cases.

PM - Sep 04, 2022

This should be D (Prebuilt Quick Texts) not A. Please see https://help.salesforce.com/s/articleView?id=sf.quick_text_setting_up.htm&type=5.

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