Clearing the authentication checkbox for a source in SailPoint IdentityNow is not a typical troubleshooting step for a timeout error. This option is related to whether or not authentication is required for the source connection. A timeout error typically points to a network issue (e.g., port, firewall, or network latency), not authentication problems. The engineer should instead focus on network-related configurations such as checking port access or firewall settings.
Key Reference from SailPoint Documentation:
* Source Connectivity Troubleshooting: Timeout errors are generally caused by network issues rather than authentication problems, so adjusting authentication settings is not recommended for resolving such errors.