Turning off the Virtual Appliance's (VA) internal firewall is not recommended as a standard troubleshooting step in SailPoint IdentityNow. The VA's firewall is crucial for maintaining the security of the environment, and disabling it can expose the system to unnecessary risks. Instead, an IdentityNow engineer should verify the VA's network configuration and ensure that the required ports are open for communication between the VA and the source.
Key Reference from SailPoint Documentation:
* VA Configuration and Network Troubleshooting: Troubleshooting connection issues typically involves checking network connectivity and firewall rules, not turning off the internal firewall.