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What are some of the ways bounces can be caused? Note: There are 2 correct answers to this question.
Correct Answer: B,D
Email bounces in SAP Emarsys are categorized as soft or hard: * Option B:Correct. A soft bounce occurs due to temporary issues, such as a server breakdown or full inbox. * Option D:Correct. A hard bounce occurs when an email address doesn't exist, indicating a permanent delivery failure. * Option A:Incorrect. Marking as spam typically results in a complaint, not a soft bounce. * Option C:Incorrect. Firewall rejection might cause a soft bounce, not a hard one, depending on the reason.The SAP Emarsys Help Portal under "Email Delivery" explains bounce types and causes. References:SAP Emarsys Help Portal - "Email Delivery" (https://help.emarsys.com/).