Partners and suppliers can play an important role in supporting the service desk practice by providing trained resources to work alongside internal teams. This is particularly useful in situations where specialized knowledge or additional staffing is required to handle user requests efficiently. By integrating trained external resources into the service desk, organizations can enhance their capacity and expertise, leading to better service delivery.
Providing Trained Resources: Suppliers can augment the capabilities of the service desk by contributing skilled personnel who are familiar with the tools, processes, and services being offered.
Option C ("By providing trained resources to work in service desk teams") is the correct answer as it reflects how partners and suppliers can directly support service operations.
Incorrect Options:
Option A: Mandating self-help portals doesn't require supplier involvement.
Option B: Reducing automation is counterproductive to efficient service desk operations.
Option D: Reducing customization of IT services isn't directly related to service desk support.