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A service provider has been utilizing some monitoring and event management capabilities for years, but never had an integrated approach to the practice. Different teams use different monitoring tools to detect and handle events in their areas of responsibility. What should be the FIRST step for the service provider to establish and automate an integrated monitoring and event management practice?
Correct Answer: A
The first step in establishing and automating an integrated monitoring and event management practice is to define a strategy. A well-defined strategy ensures that all teams are aligned, using standardized processes and tools for event detection, handling, and resolution. Without a strategy, it would be difficult to achieve the integration and automation needed across different teams using different tools. Strategy for Monitoring and Event Management: This strategy will guide how monitoring tools are selected, integrated, and used consistently across the organization, ensuring all teams follow a unified approach. Option A ("Define a strategy for monitoring and event management") is the correct answer because it lays the foundation for integrating and automating the practice. Incorrect Options: Option B: Machine learning can help detect patterns but is not the first step in creating an integrated approach. Option C: Artificial intelligence is useful later in the process, once the system is integrated. Option D: Decentralized monitoring would work against integration, as it perpetuates siloed efforts.