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Exam Code:	ITIL-4-Specialist-Monitor-Support-Fulfil
Exam Name:	ITIL 4 Specialist: Monitor, Support, Fulfil Exam
Certification Provider:	Peoplecert
Free Question Number:	79
Version:	v2025-02-26
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# of Questions views:	2374
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Exam Question List: Question 1: A service provider analysed the performance of the service d...; Question 2: Which of the following is the BEST description of practice c...; Question 3: The service management team is analysis different practices,...; Question 4: What is a key input to the service request fulfillment contr...; Question 5: What is part of the service desk agent role?...; Question 6: A service provider wants to separate records for problems un...; Question 7: Which problem management process has inputs from external us...; Question 8: What is NOT a potential reason for registering an incident?...; Question 9: A service provider has been utilizing some monitoring and ev...; Question 10: A service provider identified several errors in the third-pa...; Question 11: A service provider receives negative feedback from users abo...; Question 12: Which statement about the third-parties role in incident man...; Question 13: Which of the following describes technical debt?...; Question 14: How does the service request management practice achieve its...; Question 15: In which step of the 'incident handling and resolution' proc...; Question 16: Which of the following is an input to the 'user query handli...; Question 17: During self-assessment of the 'monitoring and event manageme...; Question 18: An organization is not currently doing problem management, a...; Question 19: A service provider is running workshops to improve the value...; Question 20: Fulfilment of service requests can be constrained by third p...; Question 21: The request catalogue is a part of what other source of info...; Question 22: The monitoring and event management practice includes rules ...; Question 23: Which of the following is a CORRECT statement about partners...; Question 24: When a specialist performing proactive problem identificatio...; Question 25: Which TWO of the following items is a service desk MOST LIKE...; Question 26: An organization has analysed the current value stream for re...; Question 27: A service provider wants to improve its proactive problem id...; Question 28: Which of the following is NOT a benefit of the 'incident man...; Question 29: Which practice provides 'service health criteria' as an inpu...; Question 30: Which role or team usually perform the initial operational a...; Question 31: An organization is designing a value stream for communicatin...; Question 32: What should a service provider do when human resources to es...; Question 33: A service provider receives negative feedback from users abo...; Question 34: Which aspect of the service request management practice MOST...; Question 35: A service provider aims to improve the use of solutions for ...; Question 36: Which of the following is a possible benefit of automaticall...; Question 37: What problem management process or activity is MOST LIKELY t...; Question 38: How can partners and suppliers support the monitoring and ev...; Question 39: Which specific skill is required by a service desk manager w...; Question 40: Why is the monitoring provided by default for a configuratio...; Question 41: When is incident prioritization MOST relevant?...; Question 42: Which types of incidents do NOT usually require on individua...; Question 43: Which of the following capability criteria supports the prac...; Question 44: Incident management team uses monitoring and event managemen...; Question 45: The service request management team structures are usually t...; Question 46: Which of the following is NOT an area to consider for creati...; Question 47: Which activity of the 'service desk optimization' process en...; Question 48: If an organization's service request management practice onl...; Question 49: What is both a key input and a key output of the 'service re...; Question 50: Which process reviews tools are available for data analysis?...; Question 51: What is usually included in a problem record when it is crea...; Question 52: How can partners and suppliers support the 'service desk' pr...; Question 53: Which process has an output of 'stakeholder notifications'?...; Question 54: An organization is improving its service desk practice. How ...; Question 55: What should be the FIRST step in investigating a problem tha...; Question 56: A vendor bulletin includes a description of an issue that co...; Question 57: What is considered an incident?...; Question 58: How should an organization BEST assess how well problem mana...; Question 59: What will MOST help a service provider to adopt swarming to ...; Question 60: Which incident management capability criteria must be fulfil...; Question 61: Which of the following describes the purpose of the service ...; Question 62: Which of the following is the BEST description for events?...; Question 63: A service desk agent has recently been promoted to service d...; Question 64: Which of the following is a benefit of utilizing incident mo...; Question 65: How can partners and suppliers support the service desk prac...; Question 66: What is NOT a main characteristic of a service request?...; Question 67: Which of the following statements provides the BEST reason f...; Question 68: Which activity is part of the 'service request review and op...; Question 69: Which is a practice success factor for the service desk prac...; Question 70: The use of an integrated information system is an important ...; Question 71: A service provider wants to automatically create records and...; Question 72: A service provider has different product focused teams, plus...; Question 73: What should the service request management practice handle i...; Question 74: What is the MOST important factor to consider when deciding ...; Question 75: A service owner needs to have a good knowledge of available ...; Question 76: An organization is implementing a new service configuration ...; Question 77: A service provider successfully fulfils service requests acc...; Question 78: Which capability level is MOST focused on continual improvem...; Question 79: A service provider is implementing a new analysis and report...

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