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- Question 27
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Question 27/79
A service provider wants to improve its proactive problem identification capabilities. To support this objective, it is reviewing the software tools currently used for problem management. Which automation capabilities will be particularly important for proactive problem identification?
Correct Answer: C
For proactive problem identification, the ability to correlate and analyze data from incident management records is crucial. By integrating problem management tools with incident management, the organization can detect patterns of recurring incidents, helping identify potential problems before they escalate. Automation capabilities that link these two practices will allow the service provider to enhance its proactive problem management capabilities, focusing on long-term solutions to reduce incident occurrence.
- Question List (79q)
- Question 1: A service provider analysed the performance of the service d...
- Question 2: Which of the following is the BEST description of practice c...
- Question 3: The service management team is analysis different practices,...
- Question 4: What is a key input to the service request fulfillment contr...
- Question 5: What is part of the service desk agent role?...
- Question 6: A service provider wants to separate records for problems un...
- Question 7: Which problem management process has inputs from external us...
- Question 8: What is NOT a potential reason for registering an incident?...
- Question 9: A service provider has been utilizing some monitoring and ev...
- Question 10: A service provider identified several errors in the third-pa...
- Question 11: A service provider receives negative feedback from users abo...
- Question 12: Which statement about the third-parties role in incident man...
- Question 13: Which of the following describes technical debt?...
- Question 14: How does the service request management practice achieve its...
- Question 15: In which step of the 'incident handling and resolution' proc...
- Question 16: Which of the following is an input to the 'user query handli...
- Question 17: During self-assessment of the 'monitoring and event manageme...
- Question 18: An organization is not currently doing problem management, a...
- Question 19: A service provider is running workshops to improve the value...
- Question 20: Fulfilment of service requests can be constrained by third p...
- Question 21: The request catalogue is a part of what other source of info...
- Question 22: The monitoring and event management practice includes rules ...
- Question 23: Which of the following is a CORRECT statement about partners...
- Question 24: When a specialist performing proactive problem identificatio...
- Question 25: Which TWO of the following items is a service desk MOST LIKE...
- Question 26: An organization has analysed the current value stream for re...
- Question 27: A service provider wants to improve its proactive problem id...
- Question 28: Which of the following is NOT a benefit of the 'incident man...
- Question 29: Which practice provides 'service health criteria' as an inpu...
- Question 30: Which role or team usually perform the initial operational a...
- Question 31: An organization is designing a value stream for communicatin...
- Question 32: What should a service provider do when human resources to es...
- Question 33: A service provider receives negative feedback from users abo...
- Question 34: Which aspect of the service request management practice MOST...
- Question 35: A service provider aims to improve the use of solutions for ...
- Question 36: Which of the following is a possible benefit of automaticall...
- Question 37: What problem management process or activity is MOST LIKELY t...
- Question 38: How can partners and suppliers support the monitoring and ev...
- Question 39: Which specific skill is required by a service desk manager w...
- Question 40: Why is the monitoring provided by default for a configuratio...
- Question 41: When is incident prioritization MOST relevant?...
- Question 42: Which types of incidents do NOT usually require on individua...
- Question 43: Which of the following capability criteria supports the prac...
- Question 44: Incident management team uses monitoring and event managemen...
- Question 45: The service request management team structures are usually t...
- Question 46: Which of the following is NOT an area to consider for creati...
- Question 47: Which activity of the 'service desk optimization' process en...
- Question 48: If an organization's service request management practice onl...
- Question 49: What is both a key input and a key output of the 'service re...
- Question 50: Which process reviews tools are available for data analysis?...
- Question 51: What is usually included in a problem record when it is crea...
- Question 52: How can partners and suppliers support the 'service desk' pr...
- Question 53: Which process has an output of 'stakeholder notifications'?...
- Question 54: An organization is improving its service desk practice. How ...
- Question 55: What should be the FIRST step in investigating a problem tha...
- Question 56: A vendor bulletin includes a description of an issue that co...
- Question 57: What is considered an incident?...
- Question 58: How should an organization BEST assess how well problem mana...
- Question 59: What will MOST help a service provider to adopt swarming to ...
- Question 60: Which incident management capability criteria must be fulfil...
- Question 61: Which of the following describes the purpose of the service ...
- Question 62: Which of the following is the BEST description for events?...
- Question 63: A service desk agent has recently been promoted to service d...
- Question 64: Which of the following is a benefit of utilizing incident mo...
- Question 65: How can partners and suppliers support the service desk prac...
- Question 66: What is NOT a main characteristic of a service request?...
- Question 67: Which of the following statements provides the BEST reason f...
- Question 68: Which activity is part of the 'service request review and op...
- Question 69: Which is a practice success factor for the service desk prac...
- Question 70: The use of an integrated information system is an important ...
- Question 71: A service provider wants to automatically create records and...
- Question 72: A service provider has different product focused teams, plus...
- Question 73: What should the service request management practice handle i...
- Question 74: What is the MOST important factor to consider when deciding ...
- Question 75: A service owner needs to have a good knowledge of available ...
- Question 76: An organization is implementing a new service configuration ...
- Question 77: A service provider successfully fulfils service requests acc...
- Question 78: Which capability level is MOST focused on continual improvem...
- Question 79: A service provider is implementing a new analysis and report...
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