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According to a customer's CIO, who is upgrading PAN-OS versions, "Finding issues and then engaging with your support people requires expertise that our operations team can better utilize elsewhere on more valuable tasks for the business." The upgrade project was initiated in a rush because the company did not have the appropriate tools to indicate that their current NGFWs werereaching capacity. Which two actions by the Palo Alto Networks team offer a long-term solution for the customer? (Choose two.)
Correct Answer: B,D
The customer's CIO highlights two key pain points: (1) the operations team lacks expertise to efficiently manage PAN-OS upgrades and support interactions, diverting focus from valuable tasks, and (2) the company lacked tools to monitor NGFW capacity, leading to a rushed upgrade. The goal is to recommend long-term solutions leveraging Palo Alto Networks' offerings for Strata Hardware Firewalls. Options B and D-training and AIOps Premium within Strata Cloud Manager (SCM)- address these issues by enhancing team capability and providing proactive management tools. Below is a detailed explanation, verified against official documentation. Step 1: Analyzing the Customer's Challenges * Expertise Gap: The CIO notes that identifying issues and engaging support requires expertise the operations team doesn't fully have or can't prioritize. Upgrading PAN-OS on Strata NGFWs involves tasks like version compatibility checks, pre-upgrade validation, and troubleshooting, which demand familiarity with PAN-OS tools and processes. * Capacity Visibility: The rushed upgrade stemmed from not knowing the NGFWs were nearing capacity (e.g., CPU, memory, session limits), indicating a lack of monitoring or predictive analytics. Long-term solutions must address both operational efficiency and proactive capacity management, aligning with Palo Alto Networks' ecosystem for Strata firewalls.