Advanced WildFire is Palo Alto Networks' cloud-based malware analysis and prevention solution. It determines whether files are malicious by executing them in a sandbox environment and observing their behavior. To address the customer's concern about the file categorization, the systems engineer must provide evidence of the file's behavior. Here's the analysis of each option:
* Option A: Review the threat logs for information to provide to the customer
* Threat logs can provide a summary of events and verdicts for malicious files, but they do not include the detailed behavior analysis needed to convince the customer.
* While reviewing the logs is helpful as a preliminary step, it does not provide the level of proof the customer needs.
* This option is not sufficient on its own.
* Option B: Use the WildFire Analysis Report in the log to show the customer the malicious actions the file took when it was detonated
* WildFire generates an analysis report that includes details about the file's behavior during detonation in the sandbox, such as network activity, file modifications, process executions, and any indicators of compromise (IoCs).
* This report provides concrete evidence to demonstrate why the file was flagged as malicious. It is the most accurate way to assure the customer that WildFire's decision was based on observed malicious actions.
* This is the best option.
* Option C: Open a TAG ticket for the customer and allow support engineers to determine the appropriate action
* While opening a support ticket is a valid action for further analysis or appeal, it isnot a direct way to assure the customer of the current WildFire verdict.
* This option does not directly address the customer's request for immediate proof.
* This option is not ideal.
* Option D: Do nothing because the customer will realize Advanced WildFire is right
* This approach is dismissive of the customer's concerns and does not provide any evidence to support WildFire's decision.
* This option is inappropriate.
References:
* Palo Alto Networks documentation on WildFire
* WildFire Analysis Reports