1z0-325 Exam Dumps | Your customer would like to set up the following configuration: If (or when) a customer replies to an

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Question 16/50

Your customer would like to set up the following configuration:
If (or when) a customer replies to an agent's response to their original question, the end customer's incident must be assigned to any available agent.
The current setup leaves incidents assigned to the responding agent.
Select two configurations to enable the assignments to be correct.

A. Enable the incident queue for "Round Robin logged in."

B. Remove the incident agent assignment in incident rules.

C. Email the incident details to the agent group in incident rules.

D. Escalate the incident after an hour in incident rules.

E. Set the response option for reassign on response to "No Change."

F. Assign the incident to the agent group in incident rules.

Question 16/50

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