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Question 34/50

An agent starts a chat conference. What must the agent do to leave the conference open between the customer and a second agent?

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Question List (50q)
Question 1: Your customer ships packages directly to customers using a t...
Question 2: Your customer has performed a search on the knowledgebase an...
Question 3: Your client has VIP customers (all of which have a custom co...
Question 4: During your customers' busiest hours, it is common for a sup...
Question 5: Your customer would like to classify their incidents by the ...
Question 6: Your customer wants you to separate their contact records by...
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Question 8: To manage widgets, you need to access the menu link "Widgets...
Question 9: You are asked to identify how a question has been scored upo...
Question 10: Your customer was reviewing published answers in their knowl...
Question 11: Your customer's "Chat Survey Score" report contains valid re...
Question 12: Your customer has a number of custom fields that are no long...
Question 13: What is the maximum number of special characters that can be...
Question 14: Your customer has two different types of end customers that ...
Question 15: Your customer has two types of end customers that will be vi...
Question 16: Your customer would like to set up the following configurati...
Question 17: Your customer has team leads who are responsible for creatin...
Question 18: When using standard reports within the Analytics module ther...
Question 19: Your client decides not to use Groups when setting up staff ...
Question 20: Your customer has a report that seems to be showing a variet...
Question 21: Your customer wants to send out a post incident survey using...
Question 22: Your client wants to allow the Administrator and Limited Adm...
Question 23: Select two statements that describe reasons why you would li...
Question 24: Your customer has decided to enable an existing Custom Objec...
Question 25: In which two sections of the Customer Portal is the Guided A...
Question 26: You are building an agent's Incident Script for your custome...
Question 27: Which two special characters can be used as wildcard values ...
Question 28: When building an agent script with the pages and page struct...
Question 29: During requirements gathering, your customer determines that...
Question 30: You have been asked to configure an automatic email response...
Question 31: You want to find all Message Base entries that include the t...
Question 32: Your customer wants to search and reply to comments made on ...
Question 33: Identify the four guidelines that are relevant with regard t...
Question 34: An agent starts a chat conference. What must the agent do to...
Question 35: Your customer has asked that all incidents be "scanned" for ...
Question 36: Identify the three options available on the deployment manag...
Question 37: Which incident field is designed to be used by your customer...
Question 38: Your customer has asked you to create a report that shows al...
Question 39: Incidents received via email cannot be reopened after the MY...
Question 40: Your customer would like a report that details out the respo...
Question 41: You created a broadcast survey using the advance survey edit...
Question 42: Some chat agents need more time between chats. What are thre...
Question 43: An agent has mistakenly closed their quick search menu and i...
Question 44: You are working with multiple interfaces. Which four objects...
Question 45: In a Customer Portal design session, the customer explains t...
Question 46: When an incident is opened, your customer would like to have...
Question 47: Your customer had previously allowed their end customers to ...
Question 48: Your customer runs a 24/7 call center and has a policy stati...
Question 49: Your customer supports three different brands and needs to b...
Question 50: Your customer would like supervisors to use a Multi-Edit wor...