MB2-714 Exam Dumps | Your team uses the interactive service hub for knowledge articles. You are responsible for quality control

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Question 33

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Question 33/90

Your team uses the interactive service hub for knowledge articles. You are responsible for quality control on new and updated knowledge articles. You receive an article to review that is incomplete.
You need to request that the author of the knowledge article complete the article, while ensuring that the article is inaccessible to other users.
What should you do first?

A. Deactivate the knowledge article.

B. Change the process ﬂow.

C. Reject the knowledge article.

D. Set the version number to a minor version.

Correct Answer: C

Explanation/Reference:
References:
https://www.microsoft.com/en-us/dynamics/crm-customer-center/use-articles-in-the-knowledge-base- customer-service.aspx

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