MB2-714 Exam Dumps | You work for a hosting company. One of the data centers experiences an outage. Several contacts from

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Question 20/90

You work for a hosting company. One of the data centers experiences an outage. Several contacts from two different customers report the outage. You create a parent case for each customer and a child case for each child cases.
You need to consolidate all of the cases.
What should you do?

A. Merge all of the parent cases into one case and then delete the child cases.

B. For each customer merge all of the child cases for each parent case and them merge all of the parent cases.

C. Export the cases update the cases and then reimport the cases.

D. Merge all of the child cases into one case and then delete the parent cases.

Correct Answer: B

Explanation/Reference:
References:
https://www.microsoft.com/en-us/dynamics/crm-customer-center/merge-similar-cases-customer- service.aspx

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