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Exam Code:	MB2-714
Exam Name:	Microsoft Dynamics CRM 2016 Customer Service
Certification Provider:	Microsoft
Free Question Number:	90
Version:	v2018-04-07
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# of Questions views:	31210
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Exam Question List: Question 1: You need to locate recently created records that reference F...; Question 2: You need to find a specific knowledge article. What are thre...; Question 3: You have a Dynamics CRM organization that has Unified Servic...; Question 4: You need to create a dashboard for the interactive service h...; Question 5: Your team uses the Dynamics CRM knowledge base. You do not u...; Question 6: You need to create a new case in Dynamics CRM. Which two fie...; Question 7: You are managing business closures in Dynamics CRM. You conf...; Question 8: You are a customer service representative. You use the inter...; Question 9: You manage a team of five customer service agents. You need ...; Question 10: You are evaluating whether to use a standard or an enhanced ...; Question 11: Your company has a Dynamics CRM organization that uses Field...; Question 12: You need to see all of the cases that were canceled. What sh...; Question 13: You have an on-premises deployment of Dynamics CRM. You plan...; Question 14: Your company has a Dynamics CRM organization that uses Field...; Question 15: You have a Dynamics CRM organization that has one service le...; Question 16: You have a new deployment of Dynamics CRM. You are comparing...; Question 17: You create a new entitlement that has the following configur...; Question 18: Your company has a Dynamics CRM organization that uses a Fie...; Question 19: Your company deploys Dynamics CRM. All of the employees who ...; Question 20: You work for a hosting company. One of the data centers expe...; Question 21: Your team uses the Dynamics CRM knowledge base. You do not u...; Question 22: A user named User1 creates a personal dashboard that contain...; Question 23: You plan to create a service activity. You need to identify ...; Question 24: A user named User1 creates a new case for a customer. The ca...; Question 25: You recently created several customer feedback surveys. You ...; Question 26: Your Dynamics CRM organization uses the interactive service ...; Question 27: Your team uses the Dynamics CRM knowledge base. You do not u...; Question 28: You create an entitlement that decreases the total terms whe...; Question 29: Your company has a Dynamics CRM organization. The company of...; Question 30: You are viewing the Service Activity Volume report from Repo...; Question 31: You need to apply service level agreements (SLAs) to all of ...; Question 32: You plan to create an entitlement template. You need to iden...; Question 33: Your team uses the interactive service hub for knowledge art...; Question 34: You have a new deployment of Dynamics CRM. The closure prefe...; Question 35: You use the interactive service hub for knowledge articles. ...; Question 36: You have a routing rule set that routes cases to various que...; Question 37: You have the entitlements configured as shown in the followi...; Question 38: You need to build a single-stream interactive dashboard in t...; Question 39: You need to identify which actions are available in an enhan...; Question 40: You have a queue named Support. You need to ensure that when...; Question 41: You have the entitlements configured as shown in the followi...; Question 42: You are creating a new case. You need to associate the case ...; Question 43: You are working on a task from a queue. You fail to finish b...; Question 44: Your company has a Dynamics CRM organization that has the fo...; Question 45: You have an account record named Account1 that is owned by a...; Question 46: You have a public queue named Queue1. You need to restrict a...; Question 47: You plan to use the automatic record creation and update rul...; Question 48: You use the interactive service hub for knowledge articles. ...; Question 49: Your team has a queue named Assignments. A team member named...; Question 50: You need to identify what will occur when you attempt to cre...; Question 51: You have a customer who purchased two support contracts from...; Question 52: You are working on a case that pertains to a common issue en...; Question 53: You are responsible for all of the cases created for a custo...; Question 54: Your company has service technicians who are sent to custome...; Question 55: You plan to use surveys. You need to identify the number of ...; Question 56: You work for a company that handles large projects for custo...; Question 57: While viewing open cases on an interactive dashboard in the ...; Question 58: You have an equipment resource for a forklift. Several sched...; Question 59: You create a new case that is associated with a service leve...; Question 60: You are viewing the Case Mix (By Priority) chart from the My...; Question 61: You have a Dynamics CRM organization. You need to gather cus...; Question 62: You use Dynamics CRM for knowledge base articles. You do not...; Question 63: You have a Dynamics CRM organization that contains the follo...; Question 64: You need to create a new case record in Dynamics CRM. What a...; Question 65: You have an account named Account1. Account1 owns two subsid...; Question 66: You have a Dynamics CRM organization that has Unified Servic...; Question 67: You have a queue that contains 100 items. You need to delete...; Question 68: You have a Dynamics CRM organization. You need to recommend ...; Question 69: A task activity is assigned to a user named SalesUser1. Afte...; Question 70: You configure a service schedule. You need to identify which...; Question 71: You plan to create a service activity. You need to identify ...; Question 72: You need to identify how many default service level agreemen...; Question 73: Your customer service agents use two custom entities named E...; Question 74: Your company has a Dynamics CRM organization. The company em...; Question 75: You have an entitlement that has an allocation type of Hours...; Question 76: Your company uses Dynamics CRM for case management. You need...; Question 77: Your Dynamics CRM organization has the service level agreeme...; Question 78: You work for a call center that uses Dynamics CRM for case m...; Question 79: You have a service that is used to schedule the delivery of ...; Question 80: Your team uses the Dynamics CRM knowledge base. You do not u...; Question 81: You have a goal for a customer service representative that i...; Question 82: You create a new case to which an enhanced service level agr...; Question 83: You have an entitlement that allows 15 cases to be opened by...; Question 84: You have three service level agreements (SLAs) configured as...; Question 85: You have two sites. You need to ensure that all of the resou...; Question 86: You have an entitlement that has total terms of 15. For a cu...; Question 87: You have a new Dynamics CRM organization. You need to deﬁne...; Question 88: You finish work on a case. The case has several activities s...; Question 89: You implement Unified Service Desk in your Dynamics CRM orga...; Question 90: You plan to deliver several surveys to your customers. You n...

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