MB2-714 Exam Dumps | You need to apply service level agreements (SLAs) to all of the cases that have a service level of Gold.

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Question 31/90

You need to apply service level agreements (SLAs) to all of the cases that have a service level of Gold. If a case fails to be resolved within 30 minutes a manager must be notified by email. If the case fails to be resolved within two hours an executive must be notified by email.
What are two possible ways to achieve the goal? Each correct answer presents a complete solution.

A. Create two SLAs that each has two SLA items.

B. Create one SLA that has one SLA item.

C. Create one SLA that has two SLA items.

D. Create two SLAs that each has one SLA item.

Correct Answer: B,C

Explanation/Reference:
References:
https://www.microsoft.com/en-us/dynamics/crm-customer-center/define-service-level-agreements- customer-service.aspx

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