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Your company has a private cloud that contains a System Center 2012 Service Manager infrastructure. You need to create a service level objective (SLO) for incidents that have a priority value of 1. What should you create first?
Correct Answer: C
Explanation/Reference: Explanation: Queues are used in SCSM 2012 SLA Management to apply the SLA to a group of work items. http://blogs.technet.com/b/servicemanager/archive/2012/01/25/scsm-2012-service-level- management.aspx