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You use System Center 2012 R2 Service Manager to manage incident requests. You need to create a service level objective (SLO). Which three items should you include in the SLO? Each correct answer presents part of the solution.
Correct Answer: B,C,E
Explanation/Reference: Explanation: Service Level Objectives (SLO) combine the three components together. Queues (which work items) + calendars (service hours) + metric (what is measured) = Service Level Objective Reference: SCSM 2012: Service Level Management http://blogs.technet.com/b/servicemanager/archive/2012/01/25/scsm-2012-service-level-management.aspx