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Which of the following BEST explains why computerized information systems frequently fail to meet the needs of users?
Correct Answer: C
Explanation/Reference: Explanation: The most important stages of developing computerized information systems (or any other system or software) are the early requirement gathering and design phases. If the needs of the users are not correctly determined, the system will not meet those needs. As end users will be the people using the system, they are will have the most valuable input into the system requirements definition. Inadequate user participation in defining the system's requirements can lead to a system design that does not meet the requirements of the users. Incorrect Answers: A: This question is asking for the BEST answer. Inadequate quality assurance (QA) tools may result in poor QA tests so floors in the system aren't recognized. However, defining the system's requirements is the most important stage of the project. If this is not done correctly, then QA testing will have no effect on the suitability of the new system. B: Constantly changing user needs can be a hazard in a development project. However, this only has an effect if the users are involved in the design of the system. D: Inadequate project management generally leads to late or over-budget projects. Incorrectly determining the system requirements could be due to inadequate project management. However, Answer C is more specific to the cause of the problem.