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Question 15/57
An employee comes to HR to file a complaint about the supervisor. What is the first step to respond to the complaint?
Correct Answer: C
The first step is to document the complaint and initiate an investigation. HRCI guidelines suggestthat documentation is critical for legal and procedural purposes, and an investigation helps HR address the complaint objectively and confidentially.
- Question List (57q)
- Question 1: Place the succession planning process steps in the correct o...
- Question 2: What is the first step an HR professional should take to red...
- Question 3: The main reason for implementing new programs, such as a din...
- Question 4: A successful safety committee must include:...
- Question 5: Which of the following options is a key challenge employers ...
- Question 6: Which of the following is the most important factor in deter...
- Question 7: A measure of employee engagement is the:...
- Question 8: Which of the following is included in an effective attendanc...
- Question 9: Which of the following is an advantage of internal recruitin...
- Question 10: A basic principle of learning states that people resist chan...
- Question 11: Which of the following is most likely used to notify personn...
- Question 12: Which of the following criteria is most likely to be used to...
- Question 13: To make sure a new junior pilot learns to handle emergency s...
- Question 14: Which of the following is the easiest way to determine the l...
- Question 15: An employee comes to HR to file a complaint about the superv...
- Question 16: An important reason for an organization to provide company-s...
- Question 17: A successful succession plan provides helpful information fo...
- Question 18: Which of the following is the most cost-effective interview ...
- Question 19: An organization with a diverse workforce in age and demograp...
- Question 20: Which of the following is the most effective method to creat...
- Question 21: Which of the following measures demonstrates an organization...
- Question 22: An on-the-job training (OJT) where the trainee receives guid...
- Question 23: Which of the following makes up the largest percentage of an...
- Question 24: The primary purpose of a document retention policy is to:...
- Question 25: A key benefit of an employee recognition program is to:...
- Question 26: Which of the following administration functions should be ha...
- Question 27: HR can help managers justify a new position by:...
- Question 28: Organizing tasks, duties, responsibilities, and other elemen...
- Question 29: If 200 jobs are posted and 50 hires were made, the hire rate...
- Question 30: When establishing a pay-for-performance program, what is the...
- Question 31: A manager receives a picture of an employee sitting with the...
- Question 32: An HR Manager is ready to implement a workforce reduction. W...
- Question 33: At the end of training, participants are asked to complete a...
- Question 34: In which way can employee motivation be increased without in...
- Question 35: Which of the following is the primary reason for retaining e...
- Question 36: The main reason for implementing new programs, such as a din...
- Question 37: With 200 qualified applicants, 20 interviewed, 10 hired, and...
- Question 38: The new programs, such as a dinner allowance for those with ...
- Question 39: An employee has been taking a lot of time off work for shoul...
- Question 40: The grouping of similar jobs in order to simplify the job-pr...
- Question 41: A method used to understand attitudes, issues, and concerns ...
- Question 42: Which of the following methods can be used in analyzing data...
- Question 43: Which of the following HR roles is most impacted by the impl...
- Question 44: HR receives a complaint that an employee is suspected of sub...
- Question 45: Which method best describes when an employee gains knowledge...
- Question 46: Which of the following are key elements in establishing pay ...
- Question 47: The main objective of a properly designed organization chart...
- Question 48: The first step for HR when developing an employee survey is ...
- Question 49: Organizations benefit from wellness programs because they de...
- Question 50: Which of the following is the most important factor in manag...
- Question 51: What is the percentage of applicants hired to total qualifie...
- Question 52: Which of the following is critical in defending a supervisor...
- Question 53: What is the cost per interview?...
- Question 54: The employee who is most likely to be terminated is one who:...
- Question 55: The process used to verify HR policies and practices is a(n)...
- Question 56: Which communication method would be most effective to use if...
- Question 57: A total of 30 Information Technology (IT) employees complete...
