GCX-SCR Exam Dumps | Which of the following is NOT a feature of Genesys Cloud CX contact center?

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Genesys.GCX-SCR.v2025-01-20.q29
Question 28

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Question 28/29

Which of the following is NOT a feature of Genesys Cloud CX contact center?

A. Human Capital Management

B. Workforce Management

C. Quality Management

D. Automatic Call Distribution

Correct Answer: A

Human Capital Management (HCM) is not a feature of Genesys Cloud CX contact center. Genesys Cloud CX offers features like Workforce Management (WFM), Quality Management (QM), and Automatic Call Distribution (ACD), which are integral to managing contact center operations. These features help optimize agent performance, ensure quality service delivery, and efficiently route interactions to the right agents.
HCM typically refers to broader HR systems that manage employee lifecycle processes such as recruitment, onboarding, and payroll, which are outside the scope of Genesys Cloud CX

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Question List (29q): Question 1: Select the correct tab to add multiple pages to your script....; Question 2: You are working on a script and need to add new variables to...; Question 3: Using the _____ action in scripts, you can temporarily stop ...; Question 4: Which components are bound together to add a scheduled callb...; Question 5: You can modify the data type of a variable once it has been ...; Question 6: Select the default page name which the editor automatically ...; Question 7: Your company has just acquired a new building, and you have ...; Question 8: Identify the script property which is used for exchanging or...; Question 9: Richard is assigned the task of creating custom Outbound Cam...; Question 10: You must define the phone configuration in Genesys Cloud CX ...; Question 11: Which dialing mode dials multiple contacts once an agent bec...; Question 12: What property should you enable for a variable whose value i...; Question 13: You are creating a script with multiple pages that have a co...; Question 14: An agent is handling a call as part of an outbound dialing c...; Question 15: You cannot schedule a callback for more than 30 days in adva...; Question 16: Which of the following correctly shows how an outbound conta...; Question 17: You are working on a complex script that has multiple stack ...; Question 18: Which of the following statements about templates in scripti...; Question 19: Which of the following entities is used to ensure that peopl...; Question 20: What are the key components and functionalities of scripts u...; Question 21: Where are Genesys Cloud CX call recordings stored by default...; Question 22: Which action in a contact center allows agents to transfer i...; Question 23: Aaron is an agent who is interacting with a customer, and th...; Question 24: Using the ___ action in the call flow, you can transfer data...; Question 25: You are a contact center administrator responsible for manag...; Question 26: You have just added 53 employees to Genesys Cloud CX, and on...; Question 27: Which of the following best defines the ACD evaluation metho...; Question 28: Which of the following is NOT a feature of Genesys Cloud CX ...; Question 29: Is it possible to transfer data to and from scripts?...

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