GCX-SCR Exam Dumps | Which of the following entities is used to ensure that people within your organization have the rights

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Genesys.GCX-SCR.v2025-01-20.q29
Question 19

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Question 19/29

Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

A. Workgroups

B. Rooms

C. Groups

D. Roles

Correct Answer: D

In Genesys Cloud CX, Roles are used to ensure that people within your organization have the rights and permissions they need to perform their tasks. Roles are collections of permissions that can be assigned to users, determining what actions they can perform within the system. For example, a role might allow a user to manage queues, configure scripts, or view analytics. By assigning the appropriate roles to users, administrators can control access and maintain security within the organization.
References:
* Genesys Cloud CX Roles and Permissions Documentation.

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