GCX-SCR Exam Dumps | Which action in a contact center allows agents to transfer interactions seamlessly without requiring

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Genesys Cloud CX: Scripting Certification
Genesys.GCX-SCR.v2025-01-20.q29
Question 22

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Question 22/29

Which action in a contact center allows agents to transfer interactions seamlessly without requiring them to remember the destination?

A. Consult Transfer

B. Invoke Secureflow

C. Blind Transfer

D. Schedule Callback

Correct Answer: A

The Consult Transfer action in a contact center allows agents to transfer interactions seamlessly without needing to remember the destination. This type of transfer allows the agent to consult with the destination party before completing the transfer, ensuring that the interaction is handled smoothly and that the receiving party is fully informed.
This feature is particularly useful in complex customer service scenarios where context needs to be preserved during the transfer.
References:
* Genesys Cloud CX Interaction Management Documentation.

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