Contact lists, campaigns, and dialing modes are three items that need to be configured for an outbound campaign in Genesys Cloud CX. An outbound campaign is a process that initiates outbound interactions to a list of contacts based on various settings and rules. To create an outbound campaign, you need to configure the following items:
Contact lists are files that contain information about the contacts that you want to reach with your outbound campaign, such as name, phone number, email address, etc.
Campaigns are entities that define various aspects of your outbound campaign, such as dialing mode, schedule, retry options, etc.
Dialing modes are methods that determine how Genesys Cloud CX places outbound calls to contacts based on various factors, such as agent availability, contact priority, dialing rate, etc.
Some other items that need to be configured for an outbound campaign are scripts, flows, queues, etc. Reference: https://help.mypurecloud.com/articles/about-outbound-campaigns/ https://help.mypurecloud.com/articles/create-a-contact-list/ https://help.mypurecloud.com/articles/create-a-campaign/ https://help.mypurecloud.com/articles/dialing-modes-overview/