GCP-GCX Exam Dumps | When you change an agent's queue status from On Queue to Off Queue, what is the agent's status displayed

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Genesys Cloud CX Certified Professional - Consolidated Exam
Genesys.GCP-GCX.v2024-05-03.q65
Question 23

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Question 23/65

When you change an agent's queue status from On Queue to Off Queue, what is the agent's status displayed as in the view?

A. Available

B. Busy

C. Away

D. Break

Correct Answer: C

When an agent's queue status is changed from On Queue to Off Queue in Genesys Cloud CX, their status is typically displayed as "Away" in the system views. This indicates that the agent is not currently available to handle new interactions in the queue, but it does not necessarily mean the agent is not working; they could be engaged in after-call work, training, or other non-queue activities.

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