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- Genesys.GCP-GCX.v2024-05-03.q65
- Question 30
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Question 30/65
Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems.
What steps should you take to update her reporting structure in Genesys Cloud CX?
What steps should you take to update her reporting structure in Genesys Cloud CX?
Correct Answer: B
The steps you should take to update Amelia's reporting structure in Genesys Cloud CX are to update her manager in her profile and let Genesys Cloud CX automatically update her place in the hierarchy. You can change a user's manager by editing their profile and selecting a new manager from a list of users. Genesys Cloud CX will then update the user's position in the organizational hierarchy based on their manager. Reference: https://help.mypurecloud.com/articles/change-a-users-manager/ https://help.mypurecloud.com/articles/view-the-organizational-hierarchy/
- Question List (65q)
- Question 1: A user who is freshly added to Genesys Cloud CX realizes tha...
- Question 2: Select the factors which can cause report generation failure...
- Question 3: To assign extensions to users, you must first __________....
- Question 4: Unused reports need to be disabled manually to prevent unnec...
- Question 5: Which of the following best defines the performance view for...
- Question 6: You can allocate multiple email addresses to receive suggest...
- Question 7: Sam is in charge of handling incoming interactions that are ...
- Question 8: Genesys Cloud CX Voice is __________....
- Question 9: Carlos is an administrator who needs to extract data on a gr...
- Question 10: Select all access level permission types for workspace (Docu...
- Question 11: The status of agents, whether active or inactive, does not i...
- Question 12: Which options can be configured when setting up a queue? (Ch...
- Question 13: Which Genesys Cloud CX feature presents caller info to an ag...
- Question 14: Which setting allows you create a place for each group in yo...
- Question 15: Select the categories of Prompts in Architect. (Choose two.)...
- Question 16: Jenny is monitoring five queues in real-time. She identifies...
- Question 17: You can add more than one outbound route to the contact cent...
- Question 18: Select all the question types available while creating an Ev...
- Question 19: The license used by a user is determined by the permissions ...
- Question 20: The_________for iOS leverages the form factor of iOS tablets...
- Question 21: Which dialing mode allows the agent to see customer informat...
- Question 22: Genesys Cloud CX tracks metric statistics in __________ minu...
- Question 23: When you change an agent's queue status from On Queue to Off...
- Question 24: Which feature requires at least one single sign-on (SSO) int...
- Question 25: What is the distinguishing feature between queues and groups...
- Question 26: If you have not configured an email address to report issues...
- Question 27: Which of the following items need to be configured for an ou...
- Question 28: The________provides a high-level overview of a campaign's pe...
- Question 29: Policies automate repetitive quality management tasks. Which...
- Question 30: Amelia is changing departments within the organization and h...
- Question 31: Where can you view agent evaluation scores, evaluation activ...
- Question 32: Which of the following reports display the number of interac...
- Question 33: Which of following file formats are available to export a re...
- Question 34: Which embedded clients does Genesys Cloud CX support? Choose...
- Question 35: What additional functionality does Communicate bring to Gene...
- 1 commentQuestion 36: Genesys Cloud CX ACD assigns interactions to the most approp...
- 1 commentQuestion 37: Files uploaded to the workspace can be shared with non-membe...
- Question 38: A dynamic report on Genesys Cloud CX is a customizable repor...
- Question 39: Instant messaging costs are significantly less than long-dis...
- Question 40: When creating an external trunk, which of the following prot...
- Question 41: Which view displays current metrics and information about qu...
- Question 42: Organizations with Communicate licenses can set up basic IVR...
- Question 43: Which of the following Edge features provides client and ser...
- 2 commentQuestion 44: Bullseye routing method relaxes the required skills as the s...
- Question 45: Number plan determines how many and which digits are necessa...
- Question 46: _________ binds the numbering plan with the trunk....
- Question 47: Which of the following Edge feature contains the built-in re...
- Question 48: You can use Regular Expressions to create Number Plans...
- Question 49: Which view helps supervisors analyze performance issues with...
- Question 50: You must define the phone configuration in Genesys Cloud CX ...
- Question 51: Where can call recording be enabled?...
- Question 52: Which of the following statements about scripts is true?...
- Question 53: If you have not created any additional templates, you will h...
- Question 54: Select all available options for adding widgets to a perform...
- Question 55: Which of the following attributes ensure that the interactio...
- Question 56: Which of the following types of interactions can be configur...
- Question 57: You cannot add variables to a script....
- 1 commentQuestion 58: What is the maximum limit for creating performance dashboard...
- Question 59: Select the categories of ACD skills that can be added to a u...
- Question 60: Genesys Cloud CX supports embedded clients for Salesforce an...
- Question 61: Which of the following statements defines a critical questio...
- Question 62: What do a Service Level of 80 and a Service Level Target of ...
- Question 63: Which feature enables a voice interaction to interrupt an em...
- Question 64: Your company has just acquired a new building, and you have ...
- Question 65: Your customizations in the interaction view remain in effect...
