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ZYX has decided to appoint ZYXS as service integrator using the lead supplier structure ZYXS will need to fill new roles with additional skilled resources The contract with OUTSCO will be terminated, and all the component services will be transitioned to FIELD$CO: MAILSCO. NETSCO. ZYXD and ZYXS The SIAM Project Board has just agreed that after the transition there will no longer be a requirement for service delivery managers in ZYXUK to manage the outsourced contract with OUTSCO What is the best way to deal with this situation?
Correct Answer: B
Situation Overview: The termination of the contract with OUTSCO and the transition to a lead supplier structure with ZYXS as the service integrator has made the roles of the service delivery managers redundant. Communication and Involvement: Directly informing the service delivery managers promptly shows transparency and respect, reducing uncertainty and speculation. Inviting them to participate in designing the new SIAM model involves them in the transition process, utilizing their experience and knowledge, and helping them feel valued. Opportunity for New Roles: Encouraging the service delivery managers to apply for new roles within the SIAM ecosystem provides them with career opportunities and helps retain experienced staff. This approach demonstrates a commitment to employee development and continuity. Minimizing Resistance: By involving the service delivery managers in the transition, their potential resistance to change can be minimized, ensuring a smoother transition process. Reference: SIAM Professional Body of Knowledge (BoK) recommends early and clear communication with impacted staff during transitions. ITIL 4: Create, Deliver and Support (CDS) emphasizes the importance of engaging and involving staff in change initiatives. SIAM Professional Body of Knowledge (BoK), Chapter on Organizational Change Management ITIL 4: Create, Deliver and Support (CDS), Section on Workforce and Talent Management
