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The implementation of NEWGEN will onboard a number of existing service providers at differing levels of maturity. In addition, there will be new services (such as NEWBNK) and service providers (such as those to support planned expansion in the Asia Pacific region). What would be the most advantageous approach to onboarding?
Correct Answer: B
Onboarding Challenges: Onboarding multiple existing and new service providers with varying levels of maturity and different services. Standard Onboarding Approach: Creating a standard onboarding approach ensures consistency and clarity in the onboarding process. This approach provides a structured methodology that can be applied uniformly, ensuring that all service providers meet the required standards. Application Based on Contract Timelines: Applying the standard approach as contracts are renewed, created, or extended ensures that the onboarding process aligns with contractual timelines and avoids disruption. This phased approach allows for manageable and controlled onboarding. Service Criticality and Impact Assessment: Prioritizing onboarding based on service criticality and impact assessment ensures that the most critical services are onboarded first. This prioritization minimizes risk and ensures that the most important services are stable and well-integrated. Benefits: A structured and prioritized onboarding process ensures a smoother transition, better integration, and reduced risk of service disruption. Reference: SIAM Professional Body of Knowledge (BoK), Chapter on Onboarding and Transitioning ITIL 4: Drive Stakeholder Value (DSV), Section on Onboarding and Offboarding
