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Users ate experiencing issues when trying to access resources on multiple servers. The servers are virtual and run on an ESX server. A systems administrator is investigating but is unable to connect to any of the virtual servers. When the administrator connects to the host, a purple screen with while letters appears. Which of the following troubleshooting steps should the administrator perform FIRST?
Correct Answer: B
A purple screen with white letters on an ESX server indicates a kernel panic, which is a fatal error thatcauses the system to crash and stop functioning3. The first troubleshooting step that an administrator should perform is to review the log files, which may contain information about the cause of the error, such as hardware failures, software bugs, or configuration issues4. Checking the power supplies (A) may not be relevant, as the system is still displaying a screen. Reinstalling the ESX server or reseating the processors (D) are drastic measures that may result in data loss or further damage, and should only be attempted after ruling out other possible causes. References: 3 https://kb.vmware.com/s/article/1014508 4 https://www.altaro.com/vmware /vmware-esxi-purple-screen-death/