This is the process of gathering information directly from the client and other stakeholders to define what needs to be done in order to deliver the project outcomes. Reference = CompTIA Project+ Study Guide1, Chapter 9: Scope Management According to the CompTIA Project+ Study Guide1, scope management is the process of defining, validating, and controlling the project scope throughout the project life cycle. Scope management involves identifying and documenting the project requirements, creating a work breakdown structure (WBS), and managing changes to the scope.