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Which of the following documents would be used to define uptime commitments from a provider, along with details on measurement and enforcement?
Correct Answer: B
A service level agreement (SLA) is a document that is used to define uptime commitments from a provider, along with details on measurement and enforcement. An SLA is a contract between a service provider and a customer that outlines the level of service that the provider is committed to providing and the terms under which that service will be delivered.